We aim to dispatch your items within 2-3 working days. If there is a delay for any reason, we will notify you as soon as possible.
We ship across Mainland UK using Tracked Royal Mail. Flat Rate Fee of £2.99 Free Delivery for all orders over £50
Unfortunately, international delivery is not currently available.
For Collections from The Little Lash Room in Rayleigh, Essex, please use code: PICKUP The £2.99 delivery charge will be deducted from your total. By using this code you understand that you will need to collect your items from Rayleigh Essex. Once your order is ready for collection we will let you know, collection is from: The Little Lash Room Unit Lola Lubards Farm Rayleigh SS6 9QG
QUERIES & RETURNS
We hope you are delighted with your purchase, but if for any reason you are not entirely satisfied with it, we are here to help.
Queries If there is a problem with your order or any aspect of the ordering process we are here to help. Please drop us an email at info@edwardstone.co.uk explaining what has happened and we will try to rectify the problem as soon as possible.
I've changed my mind, what can I do? No problem. Just inform us by email that you wish to return your item within 14 calendar days of receipt of your purchase. Please note, you will be responsible for paying for your own shipping costs for returning your item and this is non-refundable. Your item must be unused and in the same condition that you received it and in the original packaging. We advise sending the item tracked with proof of postage – if it is lost in the post, we will be unable to process your return. Once we receive your item, we will check it and notify you that we have received your returned item. Once your return is approved, your refund will be processed within 10 working days from when it arrives back to us.
Damaged Items We rigorously check all products as we are packaging them and also ensure they are extremely well protected for their journey to you. In the highly unlikely event that the product ordered from us is damaged in transit please inform us by email within 48 hours of receipt of your item(s) and include photographs of the damage to the item as well as photographs of the packaging and box your items arrived in for our review.
Edward Stone Geode Home Decor Ltd We currently collect and process the following information:
· Name and contact details · Payment details
Most of the personal information we process is provided to us directly by you to process your order or respond to an enquiry. We use the information that you have given us in order to fulfil your order. We do not share your information with third parties. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting info@edward-stone.co.uk
Your information is securely stored on our secure website.
Under data protection law, you have rights including:
You have the right to ask us for copies of your personal information.
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You have the the right to object to the processing of your personal information in certain circumstances.
If you have any concerns about our use of your personal information, you can email us at info@edward-stone.co.uk
TERMS - of using our website
Thank you for viewing our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Edward Stone's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Edward Stone' or ‘Tindle’ or 'The Tin Candle Co' or ‘us’ or ‘we’ refers to the owner of the website which is Edward Stone Geode Home Decor Ltd whose registered office is 87 Claremont Crescent, Rayleigh, Essex, SS6 9GZ. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
Every effort is made to keep the website up and running smoothly. However, Edward Stone Geode Home Decor Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.